A fractional COO is a senior operations and customer success executive who works with your business on a part-time or project basis instead of as a full-time hire.

You get the same level of strategic and operational expertise; the experience, judgment, execution, without the overhead of a permanent salary and benefits.
It's a model built for founders and CEOs who need a senior partner who understands both how a business runs and how clients experience it, without the full-time hire.

A consultant typically assesses your situation, delivers recommendations, and hands you a plan.

A fractional COO steps into the work. The difference is execution. We work alongside you to build the systems, the client experience, and the operational infrastructure that make things move. The engagement is operational, not advisory only.

We combine a thoughtful, human-centered approach with clear communication and reliable results. It’s not just what we do, it’s how we do it that sets us apart.

Most fractional COOs come from finance or pure operations. Michelle brings operational and customer success expertise which means we understand how your business runs and how your clients experience it. We build both sides. That combination is rare and it’s what makes the work land differently.

Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.

Imagine having something that has been sitting on your To-Do list and you have no idea when you will have the time to get it done.
A done-in-a-day offer is a focused, single-day engagement designed to deliver a complete result in one sitting. Let’s collapse your time from months to days.

If it has a wider scope, it may go over a few days. The focus is bringing your vision and strategy to life so you can move quickly.

From Vision to Structure is a done-with-you strategy day for founders who have a clear vision but need help turning it into a structured, executable plan. In one full day you work directly with Michelle to clarify priorities, map the work, and build a roadmap your team can follow immediately. You leave with clarity and a plan not homework.

The Handoff is a done-for-you execution day. You brief Michelle on the problem or deliverable, she spends the day building it, and you receive the finished output. It's designed for founders who know exactly what they need and want it done by someone with the experience to do it well.

One day, one deliverable.

The Full Picture bundles From Vision to Structure and The Handoff into one complete engagement.

Day One is strategy: You and Michelle build the plan together.
Day Two is execution: Michelle delivers it done.

You start with the idea and end with the thing built.

The Fractional / On-Call COO is an ongoing embedded engagement for founders who need a senior operations and customer success partner on a consistent basis. It includes a mix of strategic calls, async support, execution work, and presence at leadership meetings as needed.

Engagements are scoped individually — up to 20 hours a week — with a minimum quarterly commitment. The scope is determined together before the engagement starts so it fits what the business actually needs.

Strategic Advisory is executive-level counsel for founders and organizations navigating growth, transition, or scale. It includes fractional leadership, executive coaching, and board advisory.

This is designed to drive strategic execution and support leadership through inflection points. Engagements are selective and scoped individually.

The Michelle Sheppard Advisory works with founders and CEOs who have momentum and ready to grow their operations and client experience. They need a senior partner who understands both how a business runs and how clients experience it and can step in to make things move.

Immediately. Once the right fit is confirmed on a discovery call, engagements can begin right away. There's no lengthy onboarding process or waiting period.

The done-in-a-day model is designed specifically to move fast.

Book a discovery call. It's a short conversation and by the end you'll know exactly which engagement fits where you are.

Just a straight conversation about whether this makes sense and what the right starting point is.

It's approximately 30 minutes. Michelle will ask you about where your business is, what's not working, and what you need to move. You'll ask whatever you need to ask. By the end you'll both have a clear sense of whether this is the right fit and which engagement to start with.