Michelle Sheppard is a fractional COO, strategic advisor and customer success leader with 30 years of experience building the operational and client-facing infrastructure that makes growth stick.

She has held senior leadership roles in some of the largest and most complex organizations. Leading strategy and operations, customer success, and organizational transformation at scale. She has built functions from scratch, rebuilt teams and designed the systems that help organizations grow.

What sets The Michelle Sheppard Advisory apart is the combination of operational depth and customer success expertise. Most operators focus on what is needed inside the business. Michelle does that and helps make the customer experience memorable. She understands how a business runs. how clients experience it and she builds both.

She now works with founders and CEOs as the experienced partner beside them on operations, customer success and everything in between.